Mumma Duck's FAQ

Pre-folds and covers are the #1 recommended easiest way to cloth diaper a newborn. Simply replace the insert when soiled and reuse the cover. It's that easy and you are doing your part for the environment too!

So what do you need to know about using Mumma Duck's Diaper Services?

When should I start the service?

It's never too late to start! Whether you start the day your baby is born or at eight months old.

If starting from birth, we simply deliver the initial startup supplies one week prior to your due date on our regular delivery day. Then when you actually give birth you contact us to let us know the great news and we start scheduling weekly cleaning service approximately one week after.

How many diapers will I get and will it be enough?

Generally to start off babies can go through anywhere from 70-80 diapers a week, so you will receive the first half of your diapers in the initial supplies and the second half will be delivered on your next delivery day. From then on you will only receive  the exact diapers and wipes of what you have sent out the previous week. Mumma Duck's will keep track of the number of diapers being delivered and picked up each week. If you find you have too many diapers on hand and you would prefer to cut back on the quantity to free up space, we will work with you to ensure you have the optimum amount.

No long term contract or commitment!

We only require one weeks notice prior to your next standard delivery day. We would be sorry to see you go, but you can simply notify us you no longer require our services and place all Mumma Duck's diapers, wipes, wet pail bags, diaper sprayer and the diaper pail out for pickup on your next weeks regular delivery day. We would not drop off any further diapers or wipes. There will not be any refund for any weeks already paid in advance. The covers provided are yours to keep. 

Do I have to spray my diaper inserts?

If your baby is exclusively breastfed: When changing your baby simply throw the soiled diaper or wipe into the provided wet bag in the pail and close the lid.

If your baby is NOT exclusively breastfed: When changing your baby, use the provided diaper sprayer (that comes with your initial setup) to rinse off any solids into your toilet. Then throw the diaper or wipe into the provided wet bag in the pail and close the lid. 

Do I have to be home for delivery/ pickup?

In most cases no, you do not have to be home. On delivery day simply have your dirty diapers and dirty wipes in the wet bag on your doorstep by 8:00 am on the same scheduled day each week. We cannot guarantee a specific delivery time as there are many variables that will determine the time we arrive including new clients, traffic and the weather.

But Yes, you will have to be home if you live in an apartment or condo. We will need to be buzzed in so we can deliver them directly to your door. Neither clean or dirty diapers and wipes will be left outside. We cannot guarantee a specific delivery time as there are many variables that will determine the time we arrive including new clients, traffic and the weather. (But we will try to keep it at roughly the same time each week unless notified otherwise, the night prior.)

What if I forget to put out my dirty diapers and wipes?

Mumma Duck's will send a reminder notice the day before to remind you to have the wet bag on your doorstep by 8:00 am. If you forget, we will still leave the clean diapers and wipes but we will charge a service fee of $15.00 to come back prior to your next weekly delivery in order to have them clean by the next scheduled weekly clean.

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